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Harpenden building society vows to become 'dementia-friendly'

PUBLISHED: 09:40 07 June 2019 | UPDATED: 09:40 07 June 2019

Donna Watson and Hannah McDonald from The Nottingham Building Society have pledged to become Dementia Friends. Picture: The Nottingham

Donna Watson and Hannah McDonald from The Nottingham Building Society have pledged to become Dementia Friends. Picture: The Nottingham

Archant

A Harpenden building society has made a pledge to help make the town more accommodating to people with dementia.

Staff from the Nottingham Building Society, which has a branch in Church Green, met with representatives from other local business to discuss how to make Harpenden a 'dementia-friendly' town.

The Nottingham agreed to become a 'Dementia Friend', as part of a national movement to learn more about dementia and find out how small businesses and organisations can help.

For the building society, this will mean making sure customers with dementia are given plenty of time for transactions and that their needs are listened to so the service can be as supportive as possible,

Assistant branch manager Sophie Roe said: "Someone with dementia can find a basic task - e.g. making a cup of tea, pairing up socks, making the bed or writing a note - extremely difficult. Therefore, visiting their local building society branch could be a very nervy thought.

"We are hoping being a Dementia Friend will inspire the team on a daily basis. Doing something as simple as going through things again if they look puzzled can make a big difference.

"It's a really important part of The Nottingham's ethos that we keep members at the heart of everything we do, so being a Dementia Friend can only help us in providing an even more member-focused service."

Future meetings are planned between The Nottingham and other Harpenden businesses so they can continue to share ideas and best practice.

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