‘Warm and welcoming’ Harpenden care home celebrates good CQC report
PUBLISHED: 16:23 29 April 2019
Staff and residents at a care home in Harpenden are celebrating after a report which praised how staff respond to people’s needs.
Willow Court care home in Aldwickbury Crescent received a 'good' rating overall from the CQC (Care Quality Commission), with an 'outstanding' in the responsiveness category.
Inspectors described the care home as containing “lots of laughter” and having a “warm, welcoming and very friendly” atmosphere. Staff were particularly commended for the home's 'Let's Get Talking' initiative, which encourages residents to talk about their goals and ambitions and then helps them achieve them.
This had led to the creation of a gardening club, day trips to the seaside and window boxes being installed for residents who are unable to leave their rooms but still want to enjoy nature.
The inspector said: “Staff were passionate about achieving the impossible and overcoming any barriers. We saw that people were brought into the community and the community brought into the service to engage with people.
“The atmosphere was happy and inspirational, where staff consistently worked hard to achieve the impossible and always go the extra mile.”
Willow Court is run by Quantum Care, and cares for adults over the age of 65, some with dementia or physical disabilities.
Manager Sarah Adlam said: “We have a dedicated and passionate team here at Willow Court who go above and beyond to make sure that our residents receive the best possible care.
“We are absolutely delighted that this has been recognised by the CQC and I would like to thank all my team for making this possible.”